ITIL® Certifications
ITIL® enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services.
ITIL® is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organisations worldwide, such as NASA, the UK National Health Service (NHS) and Disney™.
The ITIL® abbreviation stands for IT Infrastructure Library. Originally, ITIL was developed by the Central Computer and Telecommunications Agency (CCTA) as a set of comprehensive and iter-related codes of practice. In IT community such code of good practice was / is very useful in terms of achieving the efficient support and delivery of high quality, cost effective IT services. Currently ITIL® is owned by AXELOS Limited.
The organizations which provide ITIL examinations is PEOPLECERT. The PeopleCert is an independent organization, UK based IT examination provider. The Peoplecert esablishes educational requirements, develops and organize examinations in the field of Information Technology.
PEOPLECERT Group (www.peoplecert.org) offers independent certifications that evaluate competence, know-how and expertise, including globally recognized brands such as ITIL, IASCC Lean Six Sigma, ECDL, City & Guilds and certifications for Management Systems professionals, including ISPO 2000 and ISO 27000. The company operates worldwide, with 142 employees and 1,000 associates and offers web proctored, paper and web based exams in more than 19 languages through 8,850 global examination locations.
The starting point is ITIL Foundation for Service Management which is worth 2 points. There are 5 modules discussed during this training which are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The exam focues on these 5 modules, and comprises of 40 questions. There are no tricky questions so once you learnt the subject you shouldn′t have any problems to pass the exam. There are 60 mins. available to answer all the questions. The exam is multiple choice exam with only one correct answer. Everybody who managed to pass the ITIL Foundation Exam (2 points) is allowed to move forward to get more points from either Lifecycle or Capability Modules. Depending on your choice you can receive 3 points for each exam in Lifecycle path (left side of the picture), or 4 points from Capability Path (right side).
ITIL Foundation is the comprehensie framework, a base on which IT Processes are composed within IT company. The Foundation Certificate in IT Service Management (ITIL Foundation) is a proof that the person prosessing the certificate understands various processes and relations between them. There are 12 main areas that the ITIL Foundation is focused on. These areas are divided between Service Support and Service Delivery.
Service Delivery processes / functions are:
- Service Desk as the only function in Service Delivery
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
Service Support consists of the following processes:
- Service Level Management
- Availability Management
- Capacity Management
- Financial Management
- IT Service Continuity Management
- Security Management
Once you receive 22 points you can attend Managing through the Lifecycle training and recive ITIL® Expert certification
ITIL® Service Lifecycle Modules are:
- Service Strategy (SS)
- Service Design (SD)
- Service Transition (ST)
- Service Operation (SO)
- Continual Service Improvement (CSI)
ITIL® Service Capability Modules are:
- Planning, Protection and Optimization (PP & A)
- Service Offerings and Agreements (SO & A)
- Release, Control and Validation (RC & V)
- Operational Support and Analysis (OS & A)
- ITIL® is a registered trademark of AXELOS Limited
ITIL® ITIL 4 qualifications
- ITIL 4 Foundation
- ITIL 4 Specialist: Create, Deliver and Support (CDS)
- ITIL 4 Specialist: Drive Stakeholder Value (DSV)
- ITIL 4 Specialist: High-velocity IT (HVIT)
- ITIL 4 Strategist: Direct, Plan and Improve (DPI)
- ITIL 4 Leader: Digital and IT Strategy
- ITIL 4 Master
There are seven core modules within the ITIL 4 syllabus:
In addition to these, there is an eighth module called the ITIL 4 Managing Professional Transition, which is for people who already hold 17 or more credits under the ITIL V3 qualification scheme.
These modules make up the five levels or designations within the ITIL 4 certification scheme:
ITIL® ITIL 4 qualifications
- ITIL Foundation
- ITIL Specialist
- ITIL Strategist
- ITIL Leader
- ITIL Master
Prince2 Certifications are:
- Prince2® Foundation
- Prince2® Practitioner
Prince2 - Agile Certifications are:
- Prince2® Agile Foundation
- Prince2® Agile Practitioner
MSP Certifications are:
- MSP Foundation
- MSP Practitioner
Kindly Note :
The prerequisite for the ITIL 2011 intermediate exam is an ITIL Foundation certificate and Course Completion Requirement for the Exam Certification you are seeking.
To achieve the ITIL® Expert qualification, you must have attained a total of 22 credit points through the ITIL qualification scheme.
Before applying for the ITIL Expert qualification, please visit the Official ITIL Website to check that your combination of examinations are eligible, as qualifications which are too similar between versions may not be allowed.
PRINCE2®, PRINCE2® Agile, MSP® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.